Turnitin Error Messages

This page covers common Turnitin Error messages, and suggestions that may alleviate them.

No Accessible content in the file pool to submit

Error message The file cannot be submitted as there is no accessible content in the file pool to submit

Option 1 - Capital Letters in File Name

This cause is alledged, not confirmed.

This reportedly caused by Capital letters in the submitted file name.

Option 2 - Accessibility Issues

This cause is alledged, not confirmed.

This is reportedly caused by accessibility issues within Word Documents.

You may use the accessibility checker in Word to reviewfor any issues.

This can be opened via the Accessibility option in the Word Status bar:

Word Status bar’s Accessibility: Investigate option

Clicking on this will open a right hand side panel, detailing any accessibility issues, which you would resolve: