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With all teaching going via the internet in various forms there is some key information that helps our support teams investigate:

  1. Your details (name, email address, username) You should NEVER reveal your password to anyone.
  2. Your IP address (you can get this by going to google and typing "what's my IP address")
  3. If you're able to a trace route from your computer to Myplace will provide us with additional information about the connection between the two (see How to do a Trace route below)
  4. What class you're trying to access (or resource)
  5. What specific activity you're trying to access (if relevant)
  6. A screen shot of the problem

You can contact help@strath.ac.uk with this information to raise call 

Assessment - Online Exams and Assignment Submission

Live Teaching (Using Zoom)

Getting to Know MyPlace

Using MyPlace - Video Tutorials

Docking and Minimizing MyPlace Blocks

Accessing your Gradebook User Report 

Understanding MyPlace Icons

Things to Do

Customising your Homepage

Using My Coursework

How to submit an assignment

Student User Guidelines

Myplace Text Editor

Updates / News

/wiki/spaces/MS/pages/7274735

Removing Personal Information (Metadata) before submitting


Help / Support

Logging an Issue and Support Contact Details for Myplace

Turnitin Troubleshooting Guide

Turnitin 'Loading Error' message on Safari

Turnitin Originality Reports - Turnaround Time

Common MS Stream Issues for Students

Search / Browse Student Help Topics

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
  7. G
  8. H
  9. I-K
  10. L
  11. M
  12. N-O
  13. P
  14. Q
  15. R
  16. S
  17. T
  18. U-V
  19. W-Z
  20. 0-9

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