Support Procedures

Owned by Michael Hughes
Last updated: Apr 21, 2021

Corp.myplace is supported via a tiered arrangement.

Support Tiers

All Critical incidents should be reported directly to help@strath.ac.uk identifying the affected system as "corp.myplace.strath.ac.uk"

T1

Frontline support for students is the responsibility of the relevant programme and module staff.

T2

Front-line Technical support for staff building programme and module sites is provided by the relevant local technical support site (for instance Faculty Learning Technologists)

T3

Technical support is provided by Myplace Support Team. Issues should be raised via the ISD HelpDesk service (either via the portal at https://helpdesk.strath.ac.uk/, or emailing help@strath.ac.uk or learning-technologies@strath.ac.uk).

Myplace Support is not a student facing support service, and student should not be directed here in the first instance.

T4

Systems Administration, development or advance technical support is provided by Myplace Development team, and should be initially lodged with Myplace Support where they will be escalated as necessary.