Fresh Service
I’m on <what> using <this> trying to <do what>?
What service is affected?
Core Education Technology Services
classes.myplace
corp.myplace / IFM
flexed.myplace
cpd.myplace
pebblepad
Related services
Planet eStream
MS Stream
Zoom
What feature?
Key Myplace features:
assignment
quiz
page
Use a Myplace “feature” tag to indicate the feature being used.
Trying to do what?
“Release grades”
Attach a Myplace “action” tag to indicate intended goal (if available).
How was it “fixed”?
Quiz Review Options modified.
Complete the “Resolution Note”.
Review the feature tags to represent the actual affect feature.
Tagging
Feature tags
Example “feature”
advert
assignment
automated-late-submission
backup
class site
choice
content-bank
completion
dashboard
enrolments
extensions
extension-request
gradebook
H5P
mark return
notice
override
Assignment/quiz user / group override functionality.
page
quiz
question-bank
reading-list
roles
scorm-package
text-and-media-area
turnitin
video
zoom
Action Tags
access
“Can’t access a site / space / feature within service”
configure
create
Any form of adding / creating / inserting “something” to service.
enrol-user
enrol-module
enrol-programme
login
“Can’t access service” (ie using username & password).
merge
move-content
release-grades
review-logs
Access to site or server logs required / reviewed.
roles
Resolution Tags
advised
blocked
delayed
docs-created
Should be added to docs-required ticket once content is created.
docs-required
Indicates that support materials are not available and require production.
docs-provided
escalated-to-edtech-support
escalated-to-edtech-dev
escalated-to-student-lifecycle-systems-data
for-info
?no-action-required?
new-user
User credentials have just been issued and not yet propagated through IT systems (typically Day-1 issue).
performed-for-user
training-provided
training-required
update
Miscellaneous Tags
policy
Indicate a policy is relevant to the issue.
Index