Note |
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The actions here may be able to alleviate issues accessing embedded videos that are hosted on either Classic Stream, or the L&T Video Repository. |
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Unchecking this option may alleviate the issue in Safari
Allow Pop up Windows
Microsoft Stream authentication may require the use of an intermediary “pop up” window to complete authentication.
If you find you are having problems, please check that pop up windows haven’t been blocked on the page you are trying to view
https://support.apple.com/en-gb/guide/safari/sfri40696/mac
Enable 3rd party cookies in your internet browser
Your internet browser may be causing the issue.
Google Chrome
Click the 3 dots in the top right of the page
Settings > Cookies and other site data
Turn on 'Allow all cookies'
Turn off 'Block third party cookies'
See also
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
See Allow or block cookies
Select Allow all cookies
Microsoft Edge
Click the 3 dots in the top right of the page
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Click on the User menu in the top right:
Select Sign out
You should end up back on the Microsoft Stream web page:
Expand Click Sign In again, if prompted using your University Email address & password.
Safari
Go to Safari menu
Select Preferences:
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Browser Console Information
Finally if none of this does make things work if you are able to open your Browser's Developer Tools (typically Ctrl-Shift-I for Chrome, or the "Developer Tools" option):
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and capture any thing that appears in Console
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And send the details to help@strath.ac.uk with the details of the class, activity & ideally the video, then it really does give us more information to investigate the cause.