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| Note |
The actions here may be able to alleviate issues accessing embedded videos that are hosted on either Classic Stream, or the L&T Video Repository. |
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We recommend that you try these actions in order.
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Clear your cookies
You can try clearing all of your cookies in your browser. This would normally clear any login information or locally stored data that could be confusing Stream.
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Try via Private Window / Incognito Mode
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Your internet browser may be causing the issue.
Google Chrome
Click the 3 dots in the top right of the page
Settings > Cookies and other site data
Turn on 'Allow all cookies'
Turn off 'Block third party cookies'
See also
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
See Allow or block cookies
Select Allow all cookies
Microsoft Edge
Click the 3 dots in the top right of the page
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https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Clear your cookies
You can try clearing all of your cookies in your browser. This would normally clear any login information or locally stored data that could be confusing Stream.
Instructions for a number of browsers can be found at https://us.norton.com/internetsecurity-privacy-how-to-clear-cookies.html
Log out of Stream
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This guidance is out of date, as this form of Microsoft Stream is generally not in use. |
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Click on the User menu in the top right:
Select Sign out
You should end up back on the Microsoft Stream web page:
Expand 
Click Sign In again, if prompted using your University Email address & password.
Safari
Go to Safari menu
Select Preferences:
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Browser Console Information
Finally if none of this does make things work if you are able to open your Browser's Developer Tools (typically Ctrl-Shift-I for Chrome, or the "Developer Tools" option):
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and capture any thing that appears in Console
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And send the details to help@strath.ac.uk with the details of the class, activity & ideally the video, then it really does give us more information to investigate the cause.